30-day postage paid returns
Free shipping on orders over $57

Return & Refund Policy

Return & Refund Policy

Quality Apparel Guarantee

30-Day Return Guarantee

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, unwashed, with tags intact, and in its original packaging.

How to Initiate a Return

To start a return, please contact our support team at service@skylinelim.com. Include your order number and reason for return. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

Damages, Defects & Wrong Items

Please inspect your order upon reception and contact us immediately at service@skylinelim.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

ELEVATE YOUR EVERYDAY STYLE: PREMIUM MEN’S APPAREL

Premium Quality, Modern Fit & Effortless Versatility

At Museking Store, we believe looking sharp should be effortless. From tailored suits and crisp dress shirts for the boardroom, to casual hoodies, premium denim, sweaters, and everyday tees, our menswear collection is designed for the modern lifestyle. Every piece—including our outerwear, loungewear, and essential accessories—is crafted with high-quality fabrics, precise tailoring, and all-day comfort in mind. Whether you're dressing up for a formal event or refreshing your daily wardrobe, Museking Store delivers timeless style, superior fit, and uncompromised quality for every moment. Read more...

Premium Quality, Modern Fit & Effortless Versatility

At Museking Store, we believe looking sharp should be effortless. From tailored suits and crisp dress shirts for the boardroom, to casual hoodies, premium denim, sweaters, and everyday tees, our menswear collection is designed for the modern lifestyle. Every piece—including our outerwear, loungewear, and essential accessories—is crafted with high-quality fabrics, precise tailoring, and all-day comfort in mind. Whether you're dressing up for a formal event or refreshing your daily wardrobe, Museking Store delivers timeless style, superior fit, and uncompromised quality for every moment. Read more...

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Our Company

Company: Skyline Wholesale Limited
Address: UNIT 11, 9/F THE CLOUD NO.111 TUNG CHAU ST TAI KOK TSUI, HONG KONG
Email: service@skylinelim.com

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