Return & Refund Policy
Return & Refund Policy
30-Day Return Guarantee
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, unwashed, with tags intact, and in its original packaging.
How to Initiate a Return
To start a return, please contact our support team at service@skylinelim.com. Include your order number and reason for return. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
Damages, Defects & Wrong Items
Please inspect your order upon reception and contact us immediately at service@skylinelim.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
What is neoprene?
Why does StrideOn use neoprene in its products?
Is neoprene waterproof?
Is neoprene easy to clean?
Does neoprene provide padding or protection for my belongings?
How does neoprene feel to the touch / against my skin?
Do StrideOn shoes with neoprene or other materials provide arch support?
Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.
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