Contact Us
Contact Customer Support
Have a question regarding sizing, your order status, or returns? We are here to help. Reach out to our customer care team and we will respond within 24 business hours.
Customer Service Desk
Official Contact Email
service@skylinelim.com
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
Response Time Guarantee
We review and answer all inquiries within 24 hours during regular business hours.
Order Assistance
Please include your 5-digit Order Number (e.g., #MK10293) in your message for faster resolution.
What is neoprene?
Why does StrideOn use neoprene in its products?
Is neoprene waterproof?
Is neoprene easy to clean?
Does neoprene provide padding or protection for my belongings?
How does neoprene feel to the touch / against my skin?
Do StrideOn shoes with neoprene or other materials provide arch support?
Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.