FAQ

Frequently Asked Questions

Everything you need to know about our products, shipping, and service.

Shipping Rates & Delivery Times

We calculate shipping based on your total order value:

US$ 0.00 – US$ 56.99US$ 7.00

US$ 57.00 and aboveFREE Shipping

Standard delivery typically takes 7–12 business days following dispatch.

Finding Your Perfect Fit

Each product page features a detailed Size Chart with precise measurements. Our apparel is designed for a modern standard fit. If you prefer a more relaxed silhouette or plan to layer up, we recommend choosing one size up.

Premium Fabric & Craftsmanship

We source high-grade long-staple cotton, fine wool blends, and durable performance weaves. Every piece is engineered for soft touch, optimal breathability, and long-lasting shape retention wash after wash.

30-Day Return & Exchange Policy

We offer a hassle-free 30-day return policy from the delivery date. Returned items must be unworn, unwashed, unaltered, and kept in original packaging with all tags attached.

Contacting Customer Support

Our dedicated support desk is available to assist you with order status, sizing advice, or styling questions. Email us anytime at service@skylinelim.com for a response within 24 business hours.

Modifying or Canceling Orders

To ensure fast dispatch, orders enter processing quickly. If you need to update or cancel an order, please email service@skylinelim.com within 2 hours of placing your purchase.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

FAQ